Skip to main content
Arizona Department of Financial Institutions Logo
Arizona Department of Financial Institutions

Main menu

  • Home
  • About DFI
    • Contact Us
    • Employment
    • Agency Budget Request
    • Strategic Plan
    • Trade Associations
  • Licensing
    • Education
      • Appraisal Course Approval
      • Loan Originator Approved Education
      • Loan Originator Testing
    • FAQ's From Consumers
    • FAQ's From Licensees
    • Request Fingerprint Card
  • Industry
    • Financial Enterprises
      • Advance Fee Loan Brokers
      • Collection Agencies
      • Commercial Mortgage Brokers & Bankers
      • Consumer Lenders
      • Debt Management Companies
      • Escrow Agents
      • Money Transmitters
      • Mortgage Brokers & Bankers
      • Premium Finance Companies
      • Sales Finance Companies
    • Financial Institutions
      • Banks
      • Credit Unions
      • Savings & Loan Associations
      • Trust Companies
    • Mortgage Industry
      • Examinations
      • Forms and Fees
      • Laws, Rules & Substantive Policy Statements
      • Licensing Renewal
      • Licensing Requirements
      • Schools and Test Information
    • Property Tax Agents
    • Real Estate Appraisers
      • Appraisal Management Companies
      • Certified General Appraisers
      • Certified Residential Appraisers
      • Designated Supervisor Appraiser
      • Licensed Residential Appraisers
      • Nonresident Temporary Appraisers
      • Trainee Appraisers
  • Complaints
    • File A Complaint
    • Appraisal Complaints
  • Regulatory
    • Laws
    • Policy Statements
    • Regulatory Alerts
    • Rules
  • Public Information
    • Brochures
    • Consumer Education, Protection and Resources
      • Financial Literacy
        • Kids Links
        • Teen/Adult Links
        • Senior Links
        • Home Ownership Links
      • Foreclosure Help
    • Consumer Loan Standard Rate of Charge Report
    • Escrow Rate Filings
    • Newsletter
    • Public Records Request
    • Supervisory Actions
  • Licensee Lookup
  • Home
  • Complaints

File A Complaint

Consumer Affairs Division

Financial Institutions and Enterprise Complaint

 

The Arizona Department of Insurance and Financial Institutions (“DIFI”) regulates State-chartered banks, State-chartered credit unions, advance fee loan brokers, collection agencies, commercial mortgage brokers and bankers, mortgage brokers and bankers, loan originators, escrow agents, consumer lenders, debt management companies,  money transmitters, premium finance companies, pre-need funeral trusts, property tax agents, sales finance companies, secondary sales finance companies, appraisal management companies, certified residential appraisers, supervisory appraisers, licensed residential appraisers, registered trainee appraisers, temporary appraisers, trust companies, trust divisions and savings and loan associations.

 

You can use our Licensee Lookup feature, which utilizes our database of financial institutions and enterprises, if you are not sure if the entity with which you are dealing is licensed or regulated by DIFI.

 

Please read the FAQ’s for filing a complaint for more information before you submit a complaint form.

 

If you have a complaint against an appraisal management company, certified residential appraiser, licensed residential appraiser, non-residential temporary appraiser, property tax agent, supervisory appraiser or a registered trainee appraiser, please click here for instructions on how to file a complaint and the complaint form.

 

Please note that the Division’s ability to take action with respect to a particular complaint is limited to situations where there is an apparent violation of those laws subject to its jurisdiction. In such cases, the Division can pursue administrative remedies, injunctive relief through the office of the Attorney General or refer the matter for criminal prosecution. DIFI cannot provide legal advice or representation, but represents the public by enforcing laws designed to protect the public from misleading or unlawful practices by state regulated financial institutions or enterprises. If you have questions concerning your personal legal rights or responsibilities, you should contact a private attorney.

The Consumer Affairs Division also investigates complaints filed against individuals or companies suspected of engaging in unlicensed activities. Persons conducting business without the proper license are of a great concern to DIFI. If you suspect that you have been a victim of a financial institution or enterprise that does not have a license to conduct business in Arizona and it is one of the license types above, we encourage you to fill out a complaint form.

 

Who to Contact Regarding a Complaint Not Regulated by DIFI

 

In most cases DIFI does not regulate banks or credit unions with a name that includes the word “federal”, “FCU”, “National Association” or “N.A.” which are regulated by the Federal Government or banks and credit unions regulated by another state agency but doing business in Arizona. In addition, DIFI does not regulate timeshares, loan modifications for property outside of Arizona, credit card companies, title insurance claims, credit reporting companies, motor vehicle dealers or GAP insurance. Please see the  Other Regulator Referral List for more information on filing a complaint on an entity not regulated by DIFI.
 

FAQ's for filing a complaint 

FAQ's from Consumers

CONSUMER COMPLAINT portal

 

Arizona State Seal
Contact Us
Arizona Department of Financial Institutions
100 N 15th Ave Suite 261
Phoenix, AZ 85007
Find in Google Maps
Phone: 602-771-2800
Fax: 602-381-1225
Map Image

Footer Nav

  • Statewide Policies